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Dropbox desktop app not opening or syncing on MacOS Ventura Version 13.6.5
I'm having issues with the mac desktop app not opening even after uninstalling/reinstalling/rebooting numerous times, not syncing with Finder, and the dropbox icon being grayed out. I followed all th...
Jay
Dropbox Community Moderator
Dropbox Community ModeratorBefore you try that, what do you see when you click the Dropbox icon in the menu bar? A screenshot of this would be great.
here's a screenshot of the finder menu bar. the dropbox icon was gray when it was pulled down when installed. since the uninstall, there is no icon.
- Megan
Hi powerfoot, in order for us to be able to see why this might be happening, you'd need to have the app installed.
That'll help us troubleshoot, and exclude any possible reasons, as to why this might be happening.
However, I'd suggest that you follow the steps my colleague, Jay in order to perform an advanced re-install.
You should be able to copy and paste the command lines one at a time into the Terminal. Press enter on your keyboard after each one.
Let me know how this goes!
got it. please also confirm that i don't have to delete all the existing dropbox folders in finder.
the advanced install failed for me also. same behavior: desktop app won't open and finder still not synced. attached is the screenshot of the dropbox icon in the finder menu bar.
please advise. thank you.
