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Dropbox Desktop App Sign-In Error - "Something went wrong - Try again or check out our Help Center."
Hi all,
I just installed Dropbox on my Mac (10.15.7) and can't get the sign-in button to load any sign-in page. I get the very helpful error message after clicking the Sign in button "Something...
To close this out for anyone else facing a similar problem, to get Dropbox to reconnect *consistently* and work without any issue, I had to erase my Mac entirely and re-load everything from scratch (not a time machine restore, but a manual drag-and-drop copy of individual files and then manual re-installation of all applications). That fixed my issue.
Cheers.
*Bump*, no suggestions?
I can't believe that there isn't a way to find out what's actually going on when Dropbox says "Something went wrong". Does anyone have any ideas? All I need is to know where to start looking, and I can probably fix the issue myself.
It's incredibly disappointing to have issues hidden from the user like this so that they're unable to fix them. Dropbox engineers, if you see this, please consider adding an *advanced* mode or something to let the user see what is actually going wrong when a message like "something went wrong" comes up. I'm sure it's just fine for most users, but for ones who get stuck (like myself) and have no way to get the app functioning, right about now I'd LOVE to know what's going on.
If there is ANY way for me to get around this "Something went wrong" error and actually SEE what is wrong so I can look into it, PLEASE let me know! This is so frustrating!
Walter
Dropbox Community Moderator
Dropbox Community ModeratorSorry for the late response b20tski.
If you were able to successfully install the Dropbox desktop application in the newly created profile, that means that there may be some sort of misconfiguration, setting, policy, or permission restriction that is affecting the original profile.
Did you install our desktop app with admin privileges in the first place?
If you were able to successfully install the Dropbox desktop application in the newly created profile, that means that there may be some sort of misconfiguration, setting, policy, or permission restriction that is affecting the original profile.
Did you install our desktop app with admin privileges in the first place?
Hi Walter,
thanks for your reply and suggestions. Yes, I'm the only user on my Mac, and it's an administrator account (as I suppose it has to be in that case), so an install with admin rights was done.
I suppose as the Dropbox install on the other admin account worked, I may need to move all of my data to a new account and see if that works. If you have any suggestions, please let me know, but that gives me a place to start.
Thanks
To close this out for anyone else facing a similar problem, to get Dropbox to reconnect *consistently* and work without any issue, I had to erase my Mac entirely and re-load everything from scratch (not a time machine restore, but a manual drag-and-drop copy of individual files and then manual re-installation of all applications). That fixed my issue.
Cheers.
