Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
Dropbox desktop app won't load anymore on Windows 10
My desk top Windows 10 Dropbox app worked okay until 10 July. It is version 100.4.409. It now says it won' t load because it needs a QT plug in. I have tried uninstalling the app but it won't uninst...
Hello again Jane42
Ok. Lets go back to square one, un-installing and re-installing the app. In your first reply/original inquiry, you said that you couldn't un-install and re-install the app for some reason. Have your tried a Forced Un-install (please note that a forced un-install is different than a regular un-install)? If not please follow the steps on this page https://appuals.com/how-to-uninstall-programs-on-windows-10-that-wont-uninstall/. I hope this helps!
------
:heart:Did this post help you? If so please mark it for some Kudos below.
:white_check_mark:Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
:arrows_counterclockwise:Did this post not resolve your issue? If so please give some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
Hello again Jane42
I just got off of a Chat with Microsoft Support and they told me the following steps should fix the problem:
- Go to Settings.
- Head over to Updates & Security > Troubleshoot.
- Select Windows Store Apps, and go to Run the Troubleshooter.
- Follow further on-screen instructions and let the process finish.
- Restart your computer.
If the following doesn't work go to https://windowsreport.com/dropbox-keeps-crashing/ and follow the other steps provided to fix the error. I hope this helps!
Thanks very much for this advice Patrick. Sorry for the delay in replying but it took me quite a while to get through all the proposed steps (as detailed below) but no joy I'm afraid. I still get the error message. Maybe Windows Support could help me to uninstall and reinstall Dropbox to the current version?
I ran the troubleshooter but it didn't show any problems. Then i went though the 7 steps shown in https://windowsreport.com/dropbox-keeps-crashing/
1. I initially switched about AVG free anit virus software and then uninstalled it. Error message still showed after rebooting.
2. I do not have TuneUp Utilities installed.
3. I tried to run the command prompt suggested but got a message that access is denied and it failed to process 1 file.
4. I ran the SFC tool. It found some corrupt files and repaired them. Error message still showed after rebooting.
5. I ran the system restore tool. it only had one restore point, 12 July, and that is after the problems with Dropbox arose. but I ran it anyway but it couldn't complete it because "System service exception".
6. I don't want to try the UWP version, i want the current version to work.
7. Troubleshooter didn't show up any problems.
8. i have checked with ZoneAlarm (free version) which provides my firewall and the Dropbox program is a trusted one and not blocked. I don't use the Windows Defender Firewall
Hello again Jane42
Ok. Lets go back to square one, un-installing and re-installing the app. In your first reply/original inquiry, you said that you couldn't un-install and re-install the app for some reason. Have your tried a Forced Un-install (please note that a forced un-install is different than a regular un-install)? If not please follow the steps on this page https://appuals.com/how-to-uninstall-programs-on-windows-10-that-wont-uninstall/. I hope this helps!
------
:heart:Did this post help you? If so please mark it for some Kudos below.
:white_check_mark:Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
:arrows_counterclockwise:Did this post not resolve your issue? If so please give some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
Hi
I would also try an advanced reinstall as per this article: https://help.dropbox.com/installs-integrations/desktop/advanced-reinstall
Regards
Casper
Thanks Patrick that did the trick and I was able to uninstall and reinstall Dropbox which now loads. Hurrah! Unfortanately it now won't sync. When I added my PC DESKTOP-HOO9CSU it seems to think this is different from the previous one and now extra files on my PC have weird names like "money (DESKTOP-HOO9CSU's conflicted copy 2020-07-14)" which haven't synced to my phone or Ipad. Should I delete the old unsynced files on the website? Or should I delete all the files on my PC (having saved them somewhere else first!) and then put them back in again?
Thanks Caspar but the previous solution has worked.
Thanks Patrick. I've now resolved the sync issues. Thanks very much indeed for your help in solving this problem
