Your workflow is unique 👨💻 - tell us how you use Dropbox here.
Forum Discussion
arrysaa
1 year agoExplorer | Level 4
"Dropbox failed to uninstall" on Win10.
Trying to uninstall Dropbox Client in my Win 10 Home edition n the uninstallation process incompletes with "Dropbox failed to uninstall" n try to remove manually n reinstall it also ends up with the same error. Already follow the steps from previous post in Dropbox Community, still no luck. Can please help......
39 Replies
Replies have been turned off for this discussion
- DBoxTips1 year agoExperienced | Level 13Are you sure you are looking into ProcessMonitor instead of ProcessExplorer? They have similar names, both from Microsoft / Sysinternals, so they can be easily confused.
ProcessExplorer displays a list of running processes, while ProcessMonitor displays a log of file, registry and network operations. If you set a filter in ProcessMonitor to include only file operations and filter the ones which contain “vcruntime140.dll” in the “Path” column, do you get any log entries in the ProcessMonitor list of logged operations?
Andrew (DBoxTips) - DBoxTips1 year agoExperienced | Level 13
The latest stable version of Dropbox at this point is 195.4.4995
You should be installing the "Offline Installer (64 Bit)", since from the screenshot you sent above in this forum thread I understand your system is 64-bit.
Here is the official Microsoft page for Process Monitor.
Andrew (DBoxTips)
- arrysaa1 year agoExplorer | Level 4
Andrew,
Let me try with 64-bit version and let you know the installation result.
- arrysaa1 year agoExplorer | Level 4
Andrew,
I install 64-bit Dropbox Desktop Client ver "Dropbox 195.4.4995 Offline Installer.x64" also "VC_redist.x64" (for vcruntime140.dll 64-bit) - the same error messages when I execute "Dropbox.exe"
I also activate ProcessMonitor with Process is Dropbox.exe and Path contains vcruntime140.dll
then I execute Dropbox.exe and the result as shown below
No Dropbox Client on Taskbar shown as previously appeared whenever Dropbox.exe is executed.
- Hannah1 year ago
Dropbox Community Moderator
Hey arrysaa, thanks for all this additional info.
At this point, would you like us to reach out to you via email, so our support team can investigate your issue further?
- arrysaa1 year agoExplorer | Level 4
- Jay1 year ago
Dropbox Community Moderator
I've sent you an email, please could you reply to it as soon as possible!
- arrysaa1 year agoExplorer | Level 4
I have responded to your email confirming my email address
- Jay1 year ago
Dropbox Community Moderator
Thanks, I've replied to your message, and we can continue troubleshooting from there onward.
- JustinK_1 year ago
Dropbox Product Manager
Hi arrysaa! I'm a Dropbox product manager, responsible for making the desktop more helpful and easier to use. Would you be open to connecting on your experience with dropbox so far?
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!