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Forum Discussion
Dropbox Finder Extension doesn't work and I have no Dropbox context menu items on new installation
I just installed to Mac OS Tahoe. I no longer have the "Make Available Offline" Feature available to me when I right click on a folder. All of the Dropbox list items are now gone.
There's no way to push any folder to sync. When I go into system settings - general - login items & extensions - extensions - Dropbox, the "Dropbox Finder Extension" button seems to automatically turn off after I turn it on.
20 Replies
is the Dropbox desktop application running normally and isn't paused? - Yes
Do you have any sync icons on the files in the Dropbox folder? - No
Could you attach a screenshot showing what you're seeing when you right click a file? - Attached
cheers
- Jay
Dropbox Community Moderator
Are you certain that this is the Dropbox folder which is currently syncing to the Dropbox site?
Could you confirm the location of this folder when right clicking it and choosing Get Info when compared to the one in the Dropbox desktop application preferences?
- Jay
Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.
Just completed a chat session with Dropbox support which has clarified things. Here are the steps and explanation, esp. the note at the end:
Quit the Dropbox desktop application.
Open Activity Monitor from the Utilities folder.
Search for "Dropbox" in the search bar. Force quit out of any instances of the Dropbox application that might be still running by clicking on the double arrow and selecting 'Stop'. (On mine, once the app had quit, they disappeared by themselves). NOTE: Ignore any dropbox processes that relate to web pages (e.g. www.dropbox.com).
Re-start Dropbox from the applications folder by double clicking on the Dropbox application.
Relaunch the Finder: click on the Apple icon in the top left of your screen and select 'Force Quit...' (or press CMD-OPT-Esc). Select Finder. Click on "Relaunch" to relaunch the Finder.
Click on 'Dropbox' in the Finder sidebar under the 'Locations' heading. (This is different to selecting the external drive first and then navigating to the Dropbox folder.) Select a file and right-click. The Dropbox options should now appear.
PLEASE NOTE: As per above, this only applies when you access Dropbox files via 'Dropbox' in the iMac's 'Locations' section in the sidebar, not if you start navigating from the external drive name. If you navigate from the drive name, the context menu does not show the Dropbox options when you right-click a file.
Apparently this is an issue with MacOS Tahoe.
Related to this, the Dropbox status icons operate the same way. They only show if you navigate from the 'Dropbox' location, not from the External drive name.
Hope this helps!
Brand new Macbook, Tahoe 26.1.
Dropbox Extension menus are not loading in Finder. Reinstalls, restarts and enabling/disabling the Dropbox Finder Extension in System settings in not helping.
Cloud-only sync is not working: dropbox is trying to download EVERYTHING locally.
Dropbox is broken, its been 2 months is this still is not resolved?! 🤯Nothing helps, except downgrading macos.
How long this will take for you to solve this?- Jay
Hi Helsinboring, as you're still experiencing this behavior, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.
Hello, do you happen to have an old unlinked Dropbox folder in ~/Library/CloudStorage? I was having the same problem until I deleted that folder, now it (~/Users/<username>/Dropbox) works for me on Tahoe 26.1.
