Forum Discussion

Steven-in-OC's avatar
Steven-in-OC
Helpful | Level 6
4 years ago

Dropbox Folder randomly disappears from the MacOS Finder. If I force quit it shows up.

I am using the latest version of MacOS, Ventura 13.0. I am using the latest version of the Dropbox desktop app, V160.4.4703. The Dropbox folder appears in the new place in the Finder under Locati...
desktop
Mac
Sam DBX's avatar
Sam DBX
Icon for Community Manager rankCommunity Manager
3 years ago

Hi everyone, 

 

Thank you for your reports.

 

This information is very helpful for our team to debug, and they're actively tracking it.

 

We'll post updates here once we have solid news. 

 

Thank you for your patience,

Sam 

Laurence S.4's avatar
Laurence S.4
Helpful | Level 5
3 years ago

I have reported this problem previously but I think it was my fault. I have been dragging Dropbox from ~/Library/CloudStorage and it remains there for a few days but I have just discovered that Finder Settings/Sidebar has an entry for Locations Cloud Storage that was unticked. I have ticked it and will let you know if the problem reoccurs.

  • marktb1961's avatar
    marktb1961
    Helpful | Level 5
    3 years ago

    Eureka! I think you have fixed my issue with your helpful post, thank you! 

     

    When I looked in Finder Settings/Sidebar, my entry for Locations Cloud Storage was in an interim state (blue box with a dash). Clicking on that once or twice gave me the normal blue box with a tick and suddenly Dropbox re-appeared for the first time since I first reported this issue.

     

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi dnlrobles, thanks for posting here today! 

     

    If you could try out the steps provided by marktb1961, and then let us know if this worked for you, that'd be amazing.

     

    Keep me posted!

  • larry218's avatar
    larry218
    Explorer | Level 4
    3 years ago

    Checked on the finder sidebar settings and this isn't a factor for me (all checked).  The dropbox folders haven't disappeared from the sidebar in the month since I posted, but would still love to understand why this has happened twice to avoid future events.   Thank you.

  • bobr666's avatar
    bobr666
    Explorer | Level 4
    3 years ago

    I have not had the issue for several weeks and thought that it might be fixed, but it came back again today. I used the Finder 'Goto' to get to the /Users/bobr/Library/CloudStorage dropbox entry then dragged it to the sidebar to fix.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!