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Forum Discussion

Grokitas's avatar
Grokitas
Explorer | Level 3
4 years ago

Dropbox for MacOS is now ready

I've got Dropbox installed on an M1 MacBook. After upgrading to Ventura 13.0 it brings up a notification. If I click on "Get started" and go through all the steps in the process it appears to work, b...
desktop
Install
Mac
Notifications
grantbarrett's avatar
grantbarrett
Explorer | Level 4
3 years ago

Yes, exactly: after reinstalling the Dropbox application I am still getting the notification. I have tried reinstalling both by following the "Get started" steps and by downloading a fresh installer from the Dropbox website. 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi grantbarrett, happy Monday! 

 

It might sound trivial, but have you tried restarting your device, then starting all over once the device is up and running? 

  • SamPT's avatar
    SamPT
    Helpful | Level 7
    3 years ago

    have done everything.

    Don't give excuses.

    I think this issue is beyond your area of expertise.

  • grantbarrett's avatar
    grantbarrett
    Explorer | Level 4
    3 years ago

    Yes, I have definitely restarted the device as part of the troubleshooting process, and for other reasons, to no avail. I have now followed the "Get started" steps at least a half-dozen times, including after restarts. I also restarted after uninstalling the software and before reinstalling from scratch.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks for the updates guys! 

       

      Would you mind, if I send you an email, in order for us to have a closer look into this? 

      • SamPT's avatar
        SamPT
        Helpful | Level 7
        3 years ago

        sure

  • okandeken's avatar
    okandeken
    Explorer | Level 3
    3 years ago

    Hello, I have the same issue and I see you are sending private emails with solutions. Could I get one too?

    • pw006769's avatar
      pw006769
      Explorer | Level 4
      3 years ago

      Same issue with my MacBook running MacOS 13.4.  I chatted with support last week and received an email with a ticket number #22254132.  I haven't heard back yet but would love some help.  Thanks!

       

      Pete

      • okandeken's avatar
        okandeken
        Explorer | Level 3
        3 years ago

        You are more lucky than me, I didn't get any mail  and neither answer here and the popup keeps bothering every day 😞
        Please let us know if somebody writes you back 👏

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