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Forum Discussion

Grokitas's avatar
Grokitas
Explorer | Level 3
4 years ago

Dropbox for MacOS is now ready

I've got Dropbox installed on an M1 MacBook. After upgrading to Ventura 13.0 it brings up a notification. If I click on "Get started" and go through all the steps in the process it appears to work, b...
desktop
Install
Mac
Notifications
grantbarrett's avatar
grantbarrett
Explorer | Level 4
3 years ago

Yes, I have definitely restarted the device as part of the troubleshooting process, and for other reasons, to no avail. I have now followed the "Get started" steps at least a half-dozen times, including after restarts. I also restarted after uninstalling the software and before reinstalling from scratch.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the updates guys! 

 

Would you mind, if I send you an email, in order for us to have a closer look into this? 

  • SamPT's avatar
    SamPT
    Helpful | Level 7
    3 years ago

    sure

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Awesome, thank you both! 

       

      I managed to send you an email, and we'll look into this together. Cheers!

      • FEC's avatar
        FEC
        Explorer | Level 3
        3 years ago

        I am experiencing the same situation on an M1 Mac running Ventura that I attempted to update yesterday.  I get the prompt to update, the update seems to go fine, and then I get an alert and prompt to update all over again.  The Dropbox files are clearly not moved from their previous location.  Restarts and removing/adding the Dropbox client do not change the outcome.

         

        Assuming this gets resolved, where would guidance normally be posted?

  • grantbarrett's avatar
    grantbarrett
    Explorer | Level 4
    3 years ago

    Of course! Please use the email address attached to this account. 

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