Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Grokitas's avatar
Grokitas
Explorer | Level 3
4 years ago

Dropbox for MacOS is now ready

I've got Dropbox installed on an M1 MacBook. After upgrading to Ventura 13.0 it brings up a notification. If I click on "Get started" and go through all the steps in the process it appears to work, b...
desktop
Install
Mac
Notifications
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Awesome, thank you both! 

 

I managed to send you an email, and we'll look into this together. Cheers!

FEC's avatar
FEC
Explorer | Level 3
3 years ago

I am experiencing the same situation on an M1 Mac running Ventura that I attempted to update yesterday.  I get the prompt to update, the update seems to go fine, and then I get an alert and prompt to update all over again.  The Dropbox files are clearly not moved from their previous location.  Restarts and removing/adding the Dropbox client do not change the outcome.

 

Assuming this gets resolved, where would guidance normally be posted?

  • FEC's avatar
    FEC
    Explorer | Level 3
    3 years ago

    OK, so not 5 minutes after I sent the previous post, I gave it one more try and the update properly kicked in.  The only thing that changed on my platform was that I activated my OneDrive client earlier today just to make sure it was working properly on my desktop and remote devices.  It's certainly a long shot but perhaps something shook loose since both Dropbox and OneDrive seem to embrace a similar approach to cloud based storage on the Mac (and I know that this change has been "guided" by Apple).

     

    In other words, false alarm (I think).  I guess you guys are really on the ball...

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!