Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Grokitas's avatar
Grokitas
Explorer | Level 3
4 years ago

Dropbox for MacOS is now ready

I've got Dropbox installed on an M1 MacBook. After upgrading to Ventura 13.0 it brings up a notification. If I click on "Get started" and go through all the steps in the process it appears to work, b...
desktop
Install
Mac
Notifications
nuce60's avatar
nuce60
Helpful | Level 5
3 years ago

I've been updating dropbox about a dozen times and the notification is still saying to update it!! What do I need to do??

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey nuce60, thanks for reaching out to us about this.

 

I moved your post to this thread, which is relevant to your issue.

 

Can I send you an email, so we can investigate a bit further?

  • Tailspin1's avatar
    Tailspin1
    Explorer | Level 4
    3 years ago

    I just updated my MacBook Air to Ventura 13.1. Dropbox as an app keeps "unexpectedly" quitting. I can access my Dropbox on lin.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi Tailspin1, have you tried rebooting your device? How many files do you have on your Dropbox account approximately?

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      What happens if you click the link in that notification now?

      • PaulHarder2's avatar
        PaulHarder2
        Helpful | Level 5
        3 years ago

        It took only a few minutes to work through the procedure, perhaps because most of my Dropbox-hosted files had been set to online-only in the previous upgrade.  After completion, I rebooted, found that there is a new Dropbox location in Finder, and the Dropbox icon in the menu bar no longer has that notification flag. I'm at v165.4.4300 now.

         

        Looks like it worked. Thanks!

  • nuce60's avatar
    nuce60
    Helpful | Level 5
    3 years ago

    Hi there yes you can!

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi nuce60! 

       

      I’ve logged a ticket for you instead, so that we can look into this further. 

       

      Please reply back to me, when you’ve got some free time.

      • David F.61's avatar
        David F.61
        Helpful | Level 7
        3 years ago

        Didn't see a way to open a ticket myself, so thanks for doing that. I'm seeing this on two different Macs using the same account.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!