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Dave_Rado's avatar
Dave_Rado
Collaborator | Level 10
2 years ago

Dropbox for windows says "reconnecting to internet"

Starting today, when I boot up my machine, Dropbox for Windows says "reconnecting to internet" indefinitely, although my machine is connected to the internet and the connection speed is good. How can I fix this?

 

Dave

27 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi AndyG-KS, as you're still experiencing this issue, could you try contacting the support team directly for them to investigate further?

  • engineerhubbard01's avatar
    engineerhubbard01
    New member | Level 2
    2 years ago

    Jay and Hannah,

     

    I am having the same issue. Advance reinstall did not solve the problem. Has dropbox found a fix for this? Windows 10 droppbox version 195.4.4995. Thanks.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi engineerhubbard01, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

  • Dave_Rado's avatar
    Dave_Rado
    Collaborator | Level 10
    2 years ago
    Hi Jay

    You were given the steps to reproduce the issue near the start of the thread. It's clearly a Dropbox bug. Have you followed those steps?

    Dave
  • engineerhubbard01's avatar
    engineerhubbard01
    New member | Level 2
    2 years ago

    No VPN, no firewall/proxy/security settings have changed. It simply won't connect anymore like the others have outlined. 

  • Paul S.80's avatar
    Paul S.80
    New member | Level 2
    2 years ago

    This is my problem, and here's my solution: 

    CANCELING DROPBOX
    The backup services has long been a zombie, proliferating useless "apps" that do stupid ancillary tasks.

  • craynerd's avatar
    craynerd
    Explorer | Level 3
    2 years ago
    Same issue and there is another thread with 10 pages of replies! The thread is marked as resolved and yet there is no resolution. Dropbox won’t connect on PC startup without closing Dropbox and reopening it - at which point it connects immediately! Sad as I love Dropbox but this is going to push me to try something else.

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