Dropbox freezes and crashes my file explorer.

Mine is doing something similar since the last update of Dropbox (Sept 8, 2023) and the latest Windows 10 Update a couple of day later.

Mine will reset the file explorer when selecting the file explorer with the mouse. It also will do that if I select a file folder on the computer or try to rename a file. It will happen every other pick. If I use Win-E or the hot button on my computer keyboard, it will work fine.

I uninstalled Dropbox completely and the issue disappeared. When I re-installed Dropbox, it came back. It does not mater if Dropbox is running or not.

It does it as long as it is just installed.

Hi there Chris_Petersen, sorry to hear about this.

Could you please clarify the exact OS version of your computer and the version of the Dropbox desktop app installed there as well? 

Any additional information or even screenshots (better yet, a short recording of you reproducing the issue) are more than welcome.

I don't have an app that records the screen actions at the moment.

Hey Chris_Petersen! Hope you’re doing well. 

Just a clarification; when saying you reinstalled your Dropbox app, did you perform a basic or an advanced reinstall? 

If you just did a basic reinstall, can you also perform an advanced one and let me know how it goes?

Thanks for keeping us in the loop Chris_Petersen - talk on Monday! 

This is a weird one. I have been gone all weekend and booted my computer this morning and left it to get a few other things finished.

I finally set down at the keyboard and tried to duplicate the issue before going to the advanced install. My computer is now working fine.

I don't know if Windows released a small patch or if my Antivirus updated. I wasn't in the room to see what went on this morning.

I think my computer is playing jokes on me. Anyway, It seem to be running fine now but if something crops up, I will jump back in here and let you know.

Chris

I'm glad to hear it's sorted now anyhow Chris_Petersen 

Enjoy the remainder of your week and see you around, Chris! 

I can't open the Dropbox folder through Windows Explorer. It freezes after double clicking, and nothing happen afterwards. I have tried:

1. Reinstalling Dropbox

2. Advanced reinstallation of Dropbox

3. Uninstalling anti virus software

Nothing seems to work. I have tried using System Restore, which solved the issue temporarily. But the issue now reoccurs again.

Hey there doubleezat, thanks for posting here today! 

Does this happen with your Dropbox folder, or any other folder on your device? 

As a test, would you mind quitting the app, and then -before opening it again- checking to see if the same thing happens while the app isn't running? 

Let me know what you find, and we'll take it from there!