We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Dropbox freezes and crashes when I navigate in my Dropbox folder within File explorer.
Hello,
I am having trouble with dropbox working through my Windows file explorer. For some reason, within the last week every time I try to navigate to one of my dropbox files the file explorer crashes and I have to force close the program. I can open files from the specific application. For instance, if I open Word and then open a file from word it will open, but if I try to open the same file from the windows file explorer it freezes. I have tried to uninstall and reinstall. Any other suggestions/solutions?
165 Replies
Replies have been turned off for this discussion
I'm not running icloud on PC and it's been going on for years!
I can't even use Dropbox!
Funny thing is, I can 'browse' normally when you click on the directorys in the left plane of explorer (the tree view) but when you double click you get a freezed system for almost 1 minute! so annoying! Just fix it!
Hi Megan,
Sorry for delayed response, this only happens when opening files from dropbox (not other programs).
big folder size, not sure how to show you image, it wont attach..
Can you email me?
- Megan
Dropbox Community Moderator
You should be able to attach your screenshot by clicking our camera-like icon, when trying to reply back to me @FLSunshine.
I'd love to email you, however I also want to check a couple more things before I do, just to make sure all the information and troubleshooting is available to other users of our Community too.
that is not a valid option, instead of getting a picture to add I see "source, image description....etc..." no place to add a file or take a picture.
- I never got an email from you. I checked the spam folder too. Can you please resend? I’ve tried all the options I’ve found, and it’s still no working.
- Megan
Hey @ssjandres, I just checked and it seems the email was successfully sent to your Community-linked email address, however it is now closed by the system.
Would you mind trying to contact our Support directly on your end, and sending over your ticket number reference?
Also @FLSunshine, would you mind trying to do it using a different browser, please?
Also, do you notice the same behavior if you try to quit the app, and then browse through your Dropbox folder while the app is closed?
i had to copy and paste this photo, is this what you are after?
- Megan
Great job @FLSunshine, thanks for that!
Have you also tried the second suggestion from my previous reply about quitting the app? If so, what were the results?
i have done that many times, it was always crash.
- Hannah
Hey @FLSunshine, just to confirm, does the issue persist, while the Dropbox app is closed?
That would mean that the issue is not actually Dropbox related.
Can you also use these steps here, to remove/unsync some folders from your Dropbox folder, to see if that makes any difference?
