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Jerald E.'s avatar
Jerald E.
New member | Level 2
10 years ago
Solved

Dropbox has two entries in my PC Startup - Why?

Some of my computers have two startup entries for dropbox.  If you open Task Manager - Startup, there are two things using PC resources at startup.  The first one appears as "Dropbox (3)."  That is t...
desktop
Install
  • gaspeer's avatar
    gaspeer
    9 years ago

    I received this support response to my support ticket last month. I didn't think to post it here, although I think I alerted the support person who sent me this answer of this forum discussion and thought he might share this information. Short answer to these questions regarding multiple Dropbox instances -- it's normal. Longer answer, I will cut and paste this information from Dropbox support:

     

    Frank, Aug 8, 6:54 AM PDT:

    Hi Garold,

    Thank you for contacting Dropbox!

    I can confirm that it is expected to see multiple Dropbox processes in task manager when Dropbox is running. The Dropbox application needs these additional components to monitor that everything is running correctly and that the desktop application is always healthy and up to date. The additional processes should consume a negligible amount of CPU and memory resources. If they are causing any performance issues on your computer please let me know.

    Thank you for reaching out with this query, I hope this helps.

    Regards,
    Frank

     

    Hope that support info will be helpful to others finding this discussion!

    Gary

Sanchez's avatar
Sanchez
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 years ago
Hey gaspeer, thanks for the update. 

If you’d like, write in to our support team here, and one of our agents can get this to the right specialist for some answers on these entries! 

Cheers 
marsman82's avatar
marsman82
New member | Level 2
9 years ago
I have the same issue and would also like to know what the resolution is. I followed the above procedure with the same results. Do you keep this thread updated?
  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    9 years ago
    Hey @marsman82, 
     
    We are closely following the thread with Sanchez, so we’re here for you in case you need assistance. 
     
    If you've followed the steps above and this still persists, please follow Sanchez 's advice and raise a ticket with our team sending in any details surrounding the case, such a screenshot of what you're seeing on your Task Manager, that would help us determine the cause, and let me know a ticket ID here once you have done so, so that I look it up on my end. This way, we’ll be able to access your account and investigate the configuration you’re using. 
     
    Thanks in advance for your cooperation, I'll be awaiting your reply here! 
      
    Warm regards, 
    JaneA 
  • gaspeer's avatar
    gaspeer
    Helpful | Level 6
    9 years ago
    Hi JaneA. I'm not marsman82, but I am still trying to resolve the same issues regarding the multiple "Dropbox" listings in my Startup in Task Manager.

    I actually tried to leave a support ticket using the link Sanchez left above. The link took me to a location that only had a narrow one-line text box to try to leave information. I must have done something wrong, because typing just a few characters into that one-line support form probably didn't do the trick for me.

    Any suggestions as to where and how I can try again to direct someone to this thread and to resolve the issue?

    Thanks.

    Gary

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