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Machaut2024's avatar
Machaut2024
Helpful | Level 6
2 years ago
Solved

Dropbox is not saving screenshots, even though this feature has been enabled in backup

Ever since transferring to a new laptop that runs Windows 11, I have been unable to save new Screenshots to Dropbox. The first problem I had was that Windows' infernal and ridiculous Snipping Tool has now made it take longer to take a screenshot. Previously, I pressed Prtsc and the screenshot went straight to Dropbox on my old laptop. This worked for moving video. Now I have to wait for the Snipping Tool to load. 

 

I complained to Microsoft, who have still said that I need to contact Dropbox about the screenshots not saving there. Right now, the screenshots are being directed to a folder inside 'This PC' on Windows. I want them sent to Dropbox instead. I have been told to ask Dropbox to deal with this issue. 

 

Please could the Dropbox team provide a fix for this issue?

desktop
Windows
  • Machaut2024's avatar
    Machaut2024
    2 years ago

    I have found a fix for this problem. 

     

    I simply go to the Screenshots folder in my Windows user account, right click on it, and select 'Move to Dropbox'. This merges the existing Screenshots folder with the one I have in Dropbox. Going forward, all screenshots are saved directly to Dropbox. 

     

    So the only issue that remains is getting Windows to deal with the slowness of their Snipping Tool and its interruption of video.

19 Replies

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Machaut2024 - sorry to hear you're having issues with this.

     

    Could you make sure that the feature to save your screenshots to Dropbox is enabled in the Dropbox desktop app's preferences? 

     

    If it's already enabled, you can try turning off and back on again and rebooting your computer.

     

    Let us know if this helps! 

  • Machaut2024's avatar
    Machaut2024
    Helpful | Level 6
    2 years ago

    Hello Walter

     

    Thanks for your suggestion. 

     

    I have tried doing this, and it's not working. I have tried taking two screenshots, and they are just going straight to the Snipping Tool. 

     

    Is there a fix?

     

    Thanks

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Machaut2024, could you try reinstalling the Dropbox desktop application using this link, without uninstalling it first, and then disable and re-enable the screenshot option in the preferences?

  • Machaut2024's avatar
    Machaut2024
    Helpful | Level 6
    2 years ago

    Hi Jay

     

    I have tried this, and I am not seeing any difference. The screenshots are still being routed to the Snipping Tool and then being saved in a Windows folder. 

     

    Have you had this problem with any other Dropbox users who are on Windows 11, by any chance?

     

    Thanks

     

     

     

    Deborah

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    We haven't come across any similar issues, Machaut2024, but not to worry, we will get to the bottom of this.

     

    Does the Dropbox application sync your files as normal otherwise?

     

    Also, can you please send us a screenshot of the Backups tab in your Dropbox preferences?

  • Machaut2024's avatar
    Machaut2024
    Helpful | Level 6
    2 years ago

    Hello, Hannah

     

    Thanks for your response. 

     

    Everything else is syncing. 

     

    The screenshot is attached. 

     

    Thanks

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Gotcha Machaut2024!

     

    Would you mind clarifying the version of the Dropbox app that you're using, please? 

  • Machaut2024's avatar
    Machaut2024
    Helpful | Level 6
    2 years ago

    Hi Megan-- Forgive my stupidity, but how would I find out the version?

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