Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

panttaja's avatar
panttaja
Helpful | Level 5
2 years ago
Solved

Dropbox is stuck on 'Starting...' on my new Mac computer.

I just used Migration Assistant to move to a new MacBook Air. Clicked on the Dropbox icon in the menu bar - it said Starting. I have uninstalled Dropbox and reinstalled it. When I start up the comput...
desktop
Mac
Setting up the apps
  • panttaja's avatar
    panttaja
    2 years ago

    I added another reboot of the computer - after running the commands in terminal. It looks like it may be working -- I now see my folders and it appears to be starting to sync. We will see. 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

I’m sorry to hear about this, @panttaja. 

 

When reinstalling the Dropbox app, did you also perform an advanced reinstall? 

 

I could also locate your support ticket in our system and I’ve left our team an internal note on your behalf.

 

Keep me posted for any updates.

  • panttaja's avatar
    panttaja
    Helpful | Level 5
    2 years ago

    Thank you for the suggestions - the advanced reinstall link you sent is for a windows machine. I am running no a mac. I will dig and see if I can find a similar post for my mac.

    • panttaja's avatar
      panttaja
      Helpful | Level 5
      2 years ago

      I found the Mac tab in this post - I will try these items. Unfortunately Dropbox requires me to download the app each time I do this - and I have uninstalled Dropbox a dozen times in trying to solve this. It is tedious. 

       

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        I definitely see where you're coming from @panttaja.

         

        In any case, feel free to update us once you try out the advanced reinstall steps. 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!