Forum Discussion

megan98's avatar
megan98
Explorer | Level 3
2 years ago

Dropbox Issues since Windows 11 Update

Hello, I've recently noticed issues with Dropbox,    I can only assume this is since the Windows 11 update to my laptop.    1. Dropbox app won't open. (No issues with firewalls, have uninstal...
desktop
Install
Setting up the apps
windows
megan98's avatar
megan98
Explorer | Level 3
2 years ago

Hello!

Thanks for the response!

 

So I've just reinstalled to check this and it actually seems like it's working, 

 

The only thing is, it's only synching half folders. 

 

E.g.

On desktop, it's showing files 1, 3, 4, 5.

Online, files 1-10 are all there and visible...?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the update, Megan! I'm happy to know that it's working.

 

Regarding the files that haven't synced, is it possible that their names contain incompatible characters that might be stopping them from syncing?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions