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Elektra's avatar
Elektra
Explorer | Level 4
3 years ago

Dropbox looks for programme on wrong drive after BIOS update

Hi, I've PC running Win 11 with two drives. C: HDD and D:SDD   I recently moved Dropbox from C to D, and changed the location in Settings via Taskbar. However, after a BIOS update this week, Dr...
desktop
Error Messages
windows
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Elektra, I'd be more than happy to help! 

 

Did you move your Dropbox folder, using these steps? 

 

Also, about the error, could you try to follow these steps, in order to perform an advanced re-install? 

 

Keep me posted! 

  • Elektra's avatar
    Elektra
    Explorer | Level 4
    3 years ago

    Hi Megan

     

    I did follow the steps outlined to change the location.

    Bizarrely, today, the Dropbox program is now working and synching OK. The icon has returned.

     

    However, another error is happening. I opened a document that I wanted to edit and save with a new file name in the same folder. But it failed and I got an error message saying it couldn't access the folder. I was then forced to save in main documents again.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi Elektra, could you attach a screenshot showing the exact error message you got?

      • Elektra's avatar
        Elektra
        Explorer | Level 4
        3 years ago

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