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Elektra's avatar
Elektra
Explorer | Level 4
3 years ago

Dropbox looks for programme on wrong drive after BIOS update

Hi, I've PC running Win 11 with two drives. C: HDD and D:SDD   I recently moved Dropbox from C to D, and changed the location in Settings via Taskbar. However, after a BIOS update this week, Dr...
desktop
Error Messages
windows
Elektra's avatar
Elektra
Explorer | Level 4
3 years ago

Hi Megan

 

I did follow the steps outlined to change the location.

Bizarrely, today, the Dropbox program is now working and synching OK. The icon has returned.

 

However, another error is happening. I opened a document that I wanted to edit and save with a new file name in the same folder. But it failed and I got an error message saying it couldn't access the folder. I was then forced to save in main documents again.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Elektra, could you attach a screenshot showing the exact error message you got?

  • Elektra's avatar
    Elektra
    Explorer | Level 4
    3 years ago

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Did you open the file from Explorer directly, or via Excel itself?

       

      Is the full folder and filepath shorter than 260 characters?

      • Elektra's avatar
        Elektra
        Explorer | Level 4
        3 years ago

        From Explorer. I’ve never had an issue before with long file names.

  • shynimol400's avatar
    shynimol400
    Explorer | Level 3
    3 years ago

    Hi Megan

     

    I did follow the steps outlined to change the location.

    Bizarrely, today, the Dropbox program is now working and synching OK. The icon has returned.

     

    However, another error is happening. I opened a document that I wanted to edit and save with a new file name in the same folder. But it failed and I got an error message saying it couldn't access the folder. I was then forced to save in main documents again.

  • shynimol400's avatar
    shynimol400
    Explorer | Level 3
    3 years ago

    Hi Megan

     

    I did follow the steps outlined to change the location.

    Bizarrely, today, the Dropbox program is now working and synching OK. The icon has returned.

     

    However, another error is happening. I opened a document that I wanted to edit and save with a new file name in the same folder. But it failed and I got an error message saying it couldn't access the folder. I was then forced to save in main documents again.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey shynimol400, sorry to jump in, but could you send us a screenshot of the exact error you're getting so that we can have a visual too?

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