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Elektra's avatar
Elektra
Explorer | Level 4
3 years ago

Dropbox looks for programme on wrong drive after BIOS update

Hi, I've PC running Win 11 with two drives. C: HDD and D:SDD   I recently moved Dropbox from C to D, and changed the location in Settings via Taskbar. However, after a BIOS update this week, Dr...
desktop
Error Messages
windows
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Elektra, you can try the advanced reinstall if you wish. I'd personally recommend ensuring that your local Dropbox files are also stored in a non-Dropbox folder just in case, since you've been having issues with the folder itself.

  • Elektra's avatar
    Elektra
    Explorer | Level 4
    3 years ago

    Hi Jay

    I am having random problems opening some files, even PDFs. Get an error message saying it can't be accessed.

     

    So should I copy all the Dropbox files in the 😧 Dropbox folder to C: drive?

     

    Tess

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Elektra, sorry to jump in here.

     

    Is this the same error message you showed us in your screenshot here, or a different one?

     

    If it's different, please send us a screenshot, so we can take a look at it.

  • Elektra's avatar
    Elektra
    Explorer | Level 4
    3 years ago

    It's a different error message.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Elektra, are the files that you get this error with, available offline or online-only?

     

    I'd suggest you copy you folder, just in case and then proceed with the advanced re-install.

  • Elektra's avatar
    Elektra
    Explorer | Level 4
    3 years ago

    Just on the PC.

     

    I will copy all the files and then do the advanced reinstall.

     

    Fingers crossed!

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