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Forum Discussion

Elliot J.1's avatar
Elliot J.1
Explorer | Level 3
4 years ago

Dropbox Menu won't load on my MacBook Air 2022 (M2 chip)

This has been an ongoing issue since I upgraded my computer to a MacBook Air 2022 (M2). I install Dropbox but the menu never shows at the top of the screen.  I have had this discussion with Support...
desktop
Mac
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey RickSaphire1, sorry to jump in here! 

 

Have you tried uninstalling, then re-installing the app, by any chance? If not, would you mind giving it a go, and seeing how it turns out?

 

Also, if you hover your mouse over the little Dropbox icon (the one next to your WiFi) what number do you see? That would be your app's version. 

RickSaphire1's avatar
RickSaphire1
Explorer | Level 3
4 years ago

I have done all of this. the app changes often. I turned auto updating and turned it on again. I haven't the time to troubleshoot. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    When you say the app changes often, do you mean the version that you have installed? What about the current one? RickSaphire1 

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