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Forum Discussion
sejutibasu
3 years agoHelpful | Level 6
Dropbox on Mac not starting after recent upgrade
Hello everyone!
I am using Mac OS Monterey 12.6.2
I received a Dropbox prompted upgrade recently, which shifted the Dropbox folder to Cloud storage. It took few hours to sync files and worked okay. From this morning, Dropbox app is not opening.
The error message says - (Screenshot attached) Couldn't start Dropbox. This may be a temporary error. Please restart Dropbox. For more information, click the help button. If the issue persists, please contact Dropbox support with the following info for help (This link opens a text file with the error code pasted below).
If anyone knows the solution, please help. I tried installing an old stable build, tried the most recent build, did not work.
Also, the Dropbox folder although located in the "Cloud Storage" folder, does not show up on "Locations" anymore - which it did for the last 2-3 days after the upgrade.
Sincerely,
Sejuti
bn.BUILD_KEY: Dropbox
bn.VERSION: 166.3.2891
bn.constants.WINDOWS_SHELL_EXT_VERSION: 59
bn.is_frozen: True
machine_id: 026d4a6e-63a6-50b5-ba54-40a552b90f30
pid: 7411
ppid: 1
uid: 502
user_info: pwd.struct_passwd(pw_name='raf1', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='RAF24', pw_dir='/Users/raf1', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='raf1', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='RAF24', pw_dir='/Users/raf1', pw_shell='/bin/bash')
euid: 502
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'raf1', '_nsurlstoraged', '_serialnumberd'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'raf1', '_nsurlstoraged', '_serialnumberd'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/raf1'
appdata: '/Users/raf1/.dropbox/instance1'
real_path='/Users/raf1/.dropbox/instance1'
mode=0o40700 uid=502 gid=80
parent mode=0o40700 uid=502 gid=80
dropbox_path: '/Users/raf1/Library/CloudStorage/Dropbox'
real_path='/Users/raf1/Library/CloudStorage/Dropbox'
mode=0o40700 uid=502 gid=80
parent mode=0o40755 uid=502 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/wj/939t0nbj16b3wpfs0q779htc0000gp/T'
real_path='/private/var/folders/wj/939t0nbj16b3wpfs0q779htc0000gp/T'
mode=0o40700 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 5154, in _setup_root_for_account
File "dropbox/sync_root/helpers.pyc", line 481, in get_root_for_account
File "dropbox/foundation/futures/basic.pyc", line 853, in result
File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 121, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/1a7b1213-4ffc-4b6b-8757-f4beb48082ee." UserInfo={NSLocalizedDescription=No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/1a7b1213-4ffc-4b6b-8757-f4beb48082ee.}
Uninstalled Dropbox.
Deleted Dropbox folder.
De-linked the computer from online account.
Removed all temporary files following a Community post.
Installed Dropbox again, logged in, didn't use the update.
Dropbox folder back on user folder and not in Location.
Files syncing now.
Not the perfect solution, but best I could do after a long online chat, multiple emails and then no response from Dropbox team for 8 hours. I like Dropbox. But today very disappointed with support service.
27 Replies
- Hannah3 years ago
Dropbox Community Moderator
Hey Yuq, thanks for bringing this to our attention.
You mentioned that you tried to uninstall and reinstall it, but it doesn't work; is the error above what you see after reinstalling the app?
If you simply close the app and relaunch it, what do you see?
- Yuq3 years agoNew member | Level 2
it happens after I update my app and also after reinstalling it.
it shows the same errors when I close and relaunch it.
- Hannah3 years ago
Dropbox Community Moderator
- Malpani3 years agoExplorer | Level 3
still doesn't work properly. the sync option is always showing as syncing. And unfortunately there is nothing that you guys are doing to solve it.
- Yuq3 years agoNew member | Level 2
sure, do you have my email?
- Hannah3 years ago
Dropbox Community Moderator
Hey Yuq, yes, no worries, I just emailed you, so I'll see you there!
As for you Malpani, I'm sorry to see that you're still having issues.
I can see that I had reached out to you back in August, but I didn't receive any reply, so the ticket was automatically closed after a while.
Are you getting the same error message? Or is your Dropbox app just stuck on "Syncing..."?
If the latter, can you confirm that you've tried all the steps here, and especially the one about giving Dropbox full disk access?
- tcz2 years agoNew member | Level 2
For anyone who has the same issue, to me it helped to give Full Disk Access to Dropbox in the System Settings / Privacy and Security tab.
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