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Stirling Projects's avatar
Stirling Projects
Explorer | Level 4
3 years ago

Dropbox Paper - "Dropbox refused to connect" when inserting video on paper

I am suddenly getting this error when uploading video links to dropbox paper.  Images seem to upload ok - but this video (uploaded to dropbox), won't load on the paper document I'm creating.   I'm us...
Dropbox Paper
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tobiaspe's avatar
tobiaspe
Explorer | Level 3
3 years ago

It gets even more strange...

 

I have two profiles in my Chrome browser, one of them with the Dropbox credentials.

I have previously been using Dropbox and Dropbox Paper in either of them without issue.

I am now only abke to log into Dropbox at all using my private account and my personal profile.

I am locked out with strange errors when trying to loginto Dropbox with identical credentials and my professional profile.

 

The basic problem was though that I can upload a pdf file to Paper, browse its pages, but when I click to open it in Paper, that is causing the "www.dropbox.com refused to connect." error, see screen dumps attached.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi tobiaspe, thanks for the screenshots! 

 

Just to clarify, and make sure we're on the same page here. It sounds like you have two Dropbox accounts, a private account and your personal one, am I right? 

 

If not, feel free to correct me. Are you able to connect to any of the accounts? Have you tried accessing the same content using your mobile, does it work or do you see any errors there?

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