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Stirling Projects's avatar
Stirling Projects
Explorer | Level 4
3 years ago

Dropbox Paper - "Dropbox refused to connect" when inserting video on paper

I am suddenly getting this error when uploading video links to dropbox paper.  Images seem to upload ok - but this video (uploaded to dropbox), won't load on the paper document I'm creating.   I'm us...
Dropbox Paper
Error Messages
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey all, thanks for posting here! 

 

Would it be okay for me to reach out via email, in order for us to have a closer look into this? 

 

Let me know. Thanks!

rustle1's avatar
rustle1
Explorer | Level 3
3 years ago

yes, please email, would be good if Dropbox paper worked properly again!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for your cooperation  rustle1 - you've got :envelope: 

    • Aoife_Kna's avatar
      Aoife_Kna
      Explorer | Level 4
      3 years ago

      Hi Walter, can I get help with this too?

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Sure thing Aoife_Kna -  you've got :envelope: too!

         

        Whenever you get the chance, please have a look at your email's inbox and we'll take it from there. 

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