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Stirling Projects's avatar
Stirling Projects
Explorer | Level 4
3 years ago

Dropbox Paper - "Dropbox refused to connect" when inserting video on paper

I am suddenly getting this error when uploading video links to dropbox paper.  Images seem to upload ok - but this video (uploaded to dropbox), won't load on the paper document I'm creating.   I'm us...
Dropbox Paper
Error Messages
Web
Stirling Projects's avatar
Stirling Projects
Explorer | Level 4
3 years ago

Walter Thanks for the quick response. 

 

Emptied the cache, and updated Chrome. Relaunched and tried again, and the issue persists. 

Also tried in Safari, and the result is the same. 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi fendercodes, have you tried the previous troubleshooting steps provided by my colleagues above?

  • fendercodes's avatar
    fendercodes
    Explorer | Level 4
    3 years ago

    Yes, its not an issue on my side or with my browser cache etc.

    Seems like lots of people are suddenly getting this when pasting video URLs into paper docs since a couple of days ago. 

    There are JS errors on your site, so your developers will need to take a look.

     

     

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