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Forum Discussion

Stirling Projects's avatar
Stirling Projects
Explorer | Level 4
3 years ago

Dropbox Paper - "Dropbox refused to connect" when inserting video on paper

I am suddenly getting this error when uploading video links to dropbox paper.  Images seem to upload ok - but this video (uploaded to dropbox), won't load on the paper document I'm creating.   I'm us...
Dropbox Paper
Error Messages
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Stirling Projects's avatar
Stirling Projects
Explorer | Level 4
3 years ago

Walter Thanks for the quick response. 

 

Emptied the cache, and updated Chrome. Relaunched and tried again, and the issue persists. 

Also tried in Safari, and the result is the same. 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks, I've sent you an email, please could you reply to it as soon as possible!

  • fendercodes's avatar
    fendercodes
    Explorer | Level 4
    3 years ago

    Jay Sorry, but I don't seem to have received an email from you at the email address associated with my Dropbox account. I checked the Spam folder too and don't see anything.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      No worries, fendercodes 

       

      I just re-sent you a new email. Can you confirm you got it on your end? 

       

      Thanks! 

      • fendercodes's avatar
        fendercodes
        Explorer | Level 4
        3 years ago

        Got it.

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