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Forum Discussion

Stirling Projects's avatar
Stirling Projects
Explorer | Level 4
3 years ago

Dropbox Paper - "Dropbox refused to connect" when inserting video on paper

I am suddenly getting this error when uploading video links to dropbox paper.  Images seem to upload ok - but this video (uploaded to dropbox), won't load on the paper document I'm creating.   I'm us...
Dropbox Paper
Error Messages
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks, I've sent you an email, please could you reply to it as soon as possible!

fendercodes's avatar
fendercodes
Explorer | Level 4
3 years ago

Jay Sorry, but I don't seem to have received an email from you at the email address associated with my Dropbox account. I checked the Spam folder too and don't see anything.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    No worries, fendercodes 

     

    I just re-sent you a new email. Can you confirm you got it on your end? 

     

    Thanks! 

    • fendercodes's avatar
      fendercodes
      Explorer | Level 4
      3 years ago

      Got it.

    • Matt85's avatar
      Matt85
      Explorer | Level 4
      2 years ago

      Hi Megan,

       

      We've been having the same problems here since August. None of the suggested fixes worked and whilst we have found our own workaround by right clicking the imported file and opening in a New Tab it would be helpful to get back to being able to preview on the same screen as we used to be able to do. 

       

      I was hoping a fix would have been rolled out, but as this hasn't happened could I get some support in solving the issue?

      Thanks

      Matt

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hope you don’t mind me jump in here, Matt85!

         

        Can you describe to me the steps you’ve tried so far to resolve this, so that I can check what else we can possibly try together?

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