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Stirling Projects's avatar
Stirling Projects
Explorer | Level 4
3 years ago

Dropbox Paper - "Dropbox refused to connect" when inserting video on paper

I am suddenly getting this error when uploading video links to dropbox paper.  Images seem to upload ok - but this video (uploaded to dropbox), won't load on the paper document I'm creating.   I'm us...
Dropbox Paper
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fendercodes's avatar
fendercodes
Explorer | Level 4
3 years ago

Jay Sorry, but I don't seem to have received an email from you at the email address associated with my Dropbox account. I checked the Spam folder too and don't see anything.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

No worries, fendercodes 

 

I just re-sent you a new email. Can you confirm you got it on your end? 

 

Thanks! 

  • fendercodes's avatar
    fendercodes
    Explorer | Level 4
    3 years ago

    Got it.

  • Matt85's avatar
    Matt85
    Explorer | Level 4
    2 years ago

    Hi Megan,

     

    We've been having the same problems here since August. None of the suggested fixes worked and whilst we have found our own workaround by right clicking the imported file and opening in a New Tab it would be helpful to get back to being able to preview on the same screen as we used to be able to do. 

     

    I was hoping a fix would have been rolled out, but as this hasn't happened could I get some support in solving the issue?

    Thanks

    Matt

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hope you don’t mind me jump in here, Matt85!

       

      Can you describe to me the steps you’ve tried so far to resolve this, so that I can check what else we can possibly try together?

      • Matt85's avatar
        Matt85
        Explorer | Level 4
        2 years ago

        Hi Nancy, 

         

        I've followed all of the advice in the thread, but the problem persists. 

         

        It happens for the entire team here (8 people), so it's no an isolated computer incident. Any documents loaded onto Paper from our Dropbox display on screen ok, but when you click on them to look at them in full size we get the Dropbox failed to connect error message. 

         

        Like I said in my previous message, we can right click the file and open in a New Tab and it works fine, but it really would be preferable for a fix to be rolled out so that we can go back to viewing the content on screen the way we used to be able to.

         

        Thanks

        Matt

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