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Forum Discussion

Stirling Projects's avatar
Stirling Projects
Explorer | Level 4
3 years ago

Dropbox Paper - "Dropbox refused to connect" when inserting video on paper

I am suddenly getting this error when uploading video links to dropbox paper.  Images seem to upload ok - but this video (uploaded to dropbox), won't load on the paper document I'm creating.   I'm us...
Dropbox Paper
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

No worries, fendercodes 

 

I just re-sent you a new email. Can you confirm you got it on your end? 

 

Thanks! 

Matt85's avatar
Matt85
Explorer | Level 4
2 years ago

Hi Megan,

 

We've been having the same problems here since August. None of the suggested fixes worked and whilst we have found our own workaround by right clicking the imported file and opening in a New Tab it would be helpful to get back to being able to preview on the same screen as we used to be able to do. 

 

I was hoping a fix would have been rolled out, but as this hasn't happened could I get some support in solving the issue?

Thanks

Matt

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hope you don’t mind me jump in here, Matt85!

     

    Can you describe to me the steps you’ve tried so far to resolve this, so that I can check what else we can possibly try together?

    • Matt85's avatar
      Matt85
      Explorer | Level 4
      2 years ago

      Hi Nancy, 

       

      I've followed all of the advice in the thread, but the problem persists. 

       

      It happens for the entire team here (8 people), so it's no an isolated computer incident. Any documents loaded onto Paper from our Dropbox display on screen ok, but when you click on them to look at them in full size we get the Dropbox failed to connect error message. 

       

      Like I said in my previous message, we can right click the file and open in a New Tab and it works fine, but it really would be preferable for a fix to be rolled out so that we can go back to viewing the content on screen the way we used to be able to.

       

      Thanks

      Matt

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi Matt85, thanks for the added info! 

         

        Does this happen with all the file types that you add to the Paper documents, or specific ones? 

         

        And how large are they?

         

        Also, do you access your files using paper.dropbox.com or are they located inside your Dropbox account?

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