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Stirling Projects's avatar
Stirling Projects
Explorer | Level 4
3 years ago

Dropbox Paper - "Dropbox refused to connect" when inserting video on paper

I am suddenly getting this error when uploading video links to dropbox paper.  Images seem to upload ok - but this video (uploaded to dropbox), won't load on the paper document I'm creating.   I'm us...
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Matt85's avatar
Matt85
Explorer | Level 4
2 years ago

Hi Jay,  

No, we all work remotely and we're spread out across the UK, Canada & the USA. All users experience the issue, no matter where they're located. 

 

We can access Dropbox fine and as I mentioned before we can open the file directly by right clicking and opening in New Tab without any issues - it's purely when files are loaded via Dropbox Preview.....you can see them on the page, but when you click on them to view in full size, you get the dropbox fails to connect error message. 

 

On the second question, I can't speak for all users as we all have different ISPs, but at my end there's nothing that I can see that would restrict the domains.


Slight correction to some earlier info too - it seems most doc files do work fine on preview, but PDFs don't (and we largely deal with PDFs on Paper). All sizes of PDF are affected. 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

  • Matt85's avatar
    Matt85
    Explorer | Level 4
    2 years ago

    Hi Jay

    Yes, of course. Look forward to hearing from you

     

    Matt

     

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Matt85! Please check your email address, and reply back to me. Cheers.

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