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H_dropver's avatar
H_dropver
Explorer | Level 3
4 years ago
Solved

Dropbox Passwords remains blank.

Recently I upgraded to windows 8.1 I added Dropbox passwords to chrome and I logged in but without asking for recovery words it just showed this.     I deleted and reinstalled Dropbox ...
Dropbox Passwords
Setting up the apps
Web
  • Walter's avatar
    Walter
    4 years ago

    Hey H_dropver, sorry to jump in, but can you clear your browser's cache and try again? 


    Apart from that, make sure to update your Chrome to the latest version and if the issue persists, try another browser as well. 

     

    If you happen to be on the Basic plan, note that you can use Dropbox Passwords on up to 3 devices. 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi HarryH, in general, without the recovery words, it won't be possible to log back into Dropbox Passwords, nor is it possible for the support team to assist on this matter. 

 

Are you certain you don't have them saved anywhere, or have any access to your account on another device or mobile?

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Unfortunately, it wouldn't be possible for support to assist you if you've lost your recovery words, as Dropbox Passwords uses a zero-knowledge encryption system, so Dropbox never stores the decryption key.

 

I'm sorry I can't be more helpful on this matter.

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