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rossmcm's avatar
rossmcm
Helpful | Level 5
3 years ago
Solved

Dropbox stopped executing, restarted it and I can't specify my Dropbox folder

For some unknown reason, Dropbox stopped running on my laptop.  I restarted it and it behaved like it had just been freshly installed - it had me sign in,  but when I checked the location of the drop...
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  • Hannah's avatar
    Hannah
    3 years ago

    Hey rossmcm, thanks for updating us on the issue.

     

    Just before we send you an email about this, can you try these steps and let me know if they work for you or if you're having an issue?

     

    1. Uninstall the Dropbox app, if it's installed. 
    2. Rename your original Dropbox folder to "Dropbox (old)" or similar. 
    3. Reinstall Dropbox and select the location that you want for the Dropbox folder. 
    4. When the installation is finished, Dropbox will immediately start to sync, so pause syncing or exit the Dropbox app. 
    5. Move only the contents of "Dropbox (old)" into the newly created Dropbox folder. 

    6. When the move is complete, and not before, resume syncing or re-launch Dropbox.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi rossmcm, most likely the renaming of the folder wouldn't work since the folder wasn't specifically created by the app.

 

Regarding the reply window, the resize icon does pull the reply window to make it longer when using Chrome on my device. What browser are you using?

rossmcm's avatar
rossmcm
Helpful | Level 5
3 years ago

Hi Jay,

Jay wrote:

Hi rossmcm, most likely the renaming of the folder wouldn't work since the folder wasn't specifically created by the app.

figured that might be the case.

 

Regarding the reply window, the resize icon does pull the reply window to make it longer when using Chrome on my device. What browser are you using?

Running latest Chrome on Windows 10.  I'm wondering if there is some weird interaction between Chrome and Grammarly.  My BR corner of the memo looks like this: 

 

When I hover over the size grip the only cursor I can get is the NS one.  I can't get the WE or SE resize cursor to display, and the NS one doesn't work.

When I find another website that provides a test entry memo I'll check if the problem is you or me. 

 

Thanks for your response. 

R 

 

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