Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
Dropbox thinks my PC is offline
Dropbox installer fails, saying "The installer could not connect to the Internet. Ensure that your computer is connected to the Internet and your firewall allows DropboxUpdate.exe to connect then try again".
But there's internet because I'm able to browse the internet just fine. I have Windows 11 Home 64bit.
So I tried installing using the Dropbox offline installer. I was able to install Dropbox, but when I try to start it, it still says "No internet connection. Your computer is currently offline. Please check your network settings."
Again, there is internet because I'm able to write this. Any ideas?
I only have Windows Defender now, but I used to have free trial of Mcafee that came with the computer but uninstalled it. I think it might be related?
100 Replies
Replies have been turned off for this discussion
- Unfortunately I couldn’t get it fixed. Also the Dropbox team couldn’t help. I suspect it’s being blocked by my work.
- Strange enough, my home laptop has nothing blocking it. No firewall or anti-virus. Still not sure why it stopped suddenly.
My Mobile app shows everything is fine. I have a PLUS account so can't he a restriction on number of devices. - I have problem only in my work laptop. Nowhere else. But I do find it strange that also others like you, have the same. It makes me think that it might be something else.
Anyway, they closed my ticket and can’t help me anymore. So I keep following here, to see if anyone found solution. Hi, I've been having this exact same problem starting today.
I use Dropbox Basic on a brand new PC with Windows 11 Home, and on an older machine clean install of Windows 10. Also occasionally on a work computer with Windows 10. And when I'm away from home, I use the app on my phone. I am aware that I can only have 3 devices using the Basic app at one time - if I accidentally try to use a 4th, it pops up and refuses to login.
So I've just re-vamped a laptop with Windows 10 Home, and have been using the web Dropbox on it. Today I decided to add the app, but it gives me the problem all of you have been having.
I've tried all the suggested solutions including shutting down the firewall and Defender (which makes me very nervous!) but nothing has worked.
Keep this thread going, a solution needs to be found.
- My ticket is closed. But it was ticket/20931629
- Megan
Dropbox Community Moderator
Hi Redalong, thank you for letting me know more!
I was able to check the history of your ticket, and it seems that you have installed on the device a third-party app, that could be preventing how Dropbox works, and connects.
Upon further investigation, and based on your latest response, since your IT department isn't willing to bypass and whitelist Dropbox, I'm afraid that there's not much we can do on our end, in order to break that restriction.
- Yes I know that. That is why my ticket is closed. I keep following here in the hope there is another reason. Because so many people report they have the same problem but don’t have any apps blocking Dropbox.
- Hello @Megan. I have raised a ticket too and waiting further updates. I can confirm that the website is working fine from the browser.
- Walter
Hey Frankee787, sorry to jump in here, but could you share your ticket ID so that we can look it up in our system?
