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Dropbox thinks my PC is offline
Dropbox installer fails, saying "The installer could not connect to the Internet. Ensure that your computer is connected to the Internet and your firewall allows DropboxUpdate.exe to connect then try again".
But there's internet because I'm able to browse the internet just fine. I have Windows 11 Home 64bit.
So I tried installing using the Dropbox offline installer. I was able to install Dropbox, but when I try to start it, it still says "No internet connection. Your computer is currently offline. Please check your network settings."
Again, there is internet because I'm able to write this. Any ideas?
I only have Windows Defender now, but I used to have free trial of Mcafee that came with the computer but uninstalled it. I think it might be related?
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Hi,
I wil try to connect to a wireless network, see if that helps.
If eventually turning off the firewall and antivirus works what do I do then?
Do I need to turn off the antivirus and firewall every time I want to use dropbox?
- Mark
Super User II
If when you turn it off it works then you have set something up on the software to block Dropbox, so, you'll need to put rules in that allow it.
Hello,
I have the famous error "Your computer is currently offline" when it is not. I tried all the tricks found by googling, but the error remains. I tried to follow the process with Process Moitor, made sure that the IP address range [removed per Community Guidelines] are fully accessible, but to no avail, the error just keeps popping up.
What is DropBox Windows desktop app looking for?
I am not getting to the point it asks for my credentials, since it thinks I am not connected to internet. I deactivated all firewall and anti-virus, even the real time of Defender. With Process Monitor, I see it sends out packets and then retransmit, for which I do not know what it means. Packets are going out, I even tried a route through a VPN that does not block any traffic at all, still same results.
- Sam DBX
Community Manager
This is obviously a compatibility issue with Windows 11, but Dropbox refuses to acknowledge it. They just keep giving the same response to each question and it hasn't fixed a thing. No one is having this problem on Windows 10.
Dropbox....Please stop being part of the problem and fix the issue. Stop blaming it on people's settings. The setting were no different on Windows 10 and everything was fine.
Do your homework and fix it.
- Same problem here. Windows 11, paid pro dropbox account, refuses to connect. Disabled windows firewall / defender, tried different network and wifi adapters, nothing fixes it.
Never had trouble on a dozen computers and operating systems over the past 13 years. - Megan
Dropbox Community Moderator
Hey bburbank, let's jump right into this!
Is the desktop app's icon showing up in your system tray at all?
Also, do you get any specific error messages? If so, feel free to send me a screenshot of the message you get, in order for me to have a visual too.
Let me know more, and we'll take it from there!
