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"Dropbox Unexpectedly Quit" error on two Windows 11 computers
The Windows 11 Dropbox app updated on Wednesday and now repeatedly crashes. Software version 219.45.4463. The problem is present on two W11 devices, both received the Dropbox update. Dropbox and Windows 11 has been reinstalled on one device. Both are company managed and had no issues with Dropbox prior to this update.
Error message: Dropbox Unexpectedly Quit
Your files are safe. Restart Dropbox to resume sync and other features.
I have gone through Event Viewer but don't see any crash logs related to Dropbox.
18 Replies
This problem has been going on for a year or more now, no fix from Dropbox. Every time I paste or drag files into any Dropbox app folder File Explorer freezes. When I crash and restart File Explorer the files have always been successfully pasted. Dropbox says I am using 560MB of 13.5GB capacity on my free level, so this is not a capacity issue. Windows 11 Pro v 10.0.26100, Dropbox v 221.3.5302 Dropbox needs to pay attention and fix this.
- Jay
Dropbox Community Moderator
Hi jacob m, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.
The previous stable release 218.4.4348 also crashes. I was hoping since that worked before it would work again but it did not.
No change. I was able to complete steps 1-4 and 11, but RegEdit did not have any of the dropbox folders and they were missing from file explorer in steps 8 and 10.
The latest Beta Build 220.3.3984 also crashes
I've run through all those steps with our IT team and/or it was already working previously.
- Hannah
Thanks for letting us know about this, jacob m.
Can you please check this article that has some troubleshooting steps for this error and let us know if it helps?
Thanks.
