Dropbox unexpectedly quit on macos 12.1

No that didn't work as well - I got the message with-thin seconds 

Hey crystal772m, do you happen to have about 300K or more files in your Dropbox folder?

Because that could be a reason why this might be happening. 

Can you try removing some folders from your Dropbox folder through selective sync, to see if that helps?

Hello 

I have been having the same issue since last spring!! I had a ticket open, 18278250, but after several reinstallations and no progress the customer rep just dropped the ball. 

The tech support simply did not get what was going on and kept asking the same questions over and over from what looked like a script, not paying attention to the answers otherwise questions would have changed!

I can only use the files if I make them local. Apps with linked files to the dropbox cloud do not longer recognize the links and have to relink after making files local. This is becoming unsustainable. 

I am running macOS Monterey 12.6 on my Apple and have a Precision 5820 Tower running Window 11 Pro. Dropbox app is on both. I used to work just fine across platforms from the Dropbox cloud - after I run a OS update on the mac early last year, things went south. 

I tried the step below on my apple computer and the end result is 1) conflicting versions of the files 2) the dropbox app on the apple computer now is existing by itself,  3) the error continues! so the situation just got worst!

Has anyone experienced the same and/or can actually help me? 

Thanks a bunch

Hey rmatdrop, thanks for the nudge here and sorry to see you're having trouble.

From what I can see in your previous ticket, the agent had asked you to try and install a previous version of the Dropbox app, but there was no update on the ticket, so it was eventually closed.

Did you try what the agent suggested or have you contacted our support team since?

Hi Hannah

Yes I did all the various installs that were asked and nothing resolved the issue. It seemed we were just going in circle, but something happened back then, ie a message showed in my dropbox that there was a known issue with files online not being accessible by apps that was under investigation. Pop up windows started to appear when opening app asking if I wanted to continue knowing that the app may not be able to access the files remotely. 

That has been the case ever since, and I keep having the "dropboxmacupdate quit unexpectedly" over and over. 

After posting here and realizing that the thread was marked as "resolved" I jumped on the chat and did the upgrade to the latest version of the Dropbox app with the link provided by Arianna. That has not resolved the issue. dropbomacupdate keeps crashing, and apps continue to fail to load linked files unless these are made local. 

forgot to mention that as of last night, Arianna opened a new ticket

Hopefully, I will get a solution 

Hi rmatdrop, awesome news!

If you want to send me your email, in order for me to locate it on our system, don't hesitate to do that.

Megan  here the ticket #20937209 instead - 

Thank you rmatdrop! 

I've located it on our system, and passed my comments to the agent working on your case. If you need anything else, let me know. 

Megan Hannah WalterD 

My issue is still outstanding, and support lacking on all fronts. I asked already multiple times to be put on the phone with a human. 

Emails back and forth days and often weeks apart are bringing me nowhere. You can see the thread on the ticket. 

After several emails and people since my original post here, and after disabling CISCO, I was asked to install dropbox from a link. It failed to install; I sent the screenshot of the error, and I was told that the screenshot was sent to the eng to assess. Days went by, and I had to write again. Instead of having a solution from the eng, I was asked if I was able to install dropbox successfully after that error. 

The last email is the tipping point. The issue of the apps not able to access files unless they are made offline is a year old! Yet, from the last email received Tony thinks is a new issue!!!! 

I even shared *out of desperation* logs from the system at the time of the error and Tony said he had shared them with the ENG. 

Clearly, ENG did not do much with it as the emails that are coming days and weeks apart are just repeating the same things. Missing what was done already and not offering any real solution. Hence, I am starting to wonder if the engineers even exist and if this Tony is a human or rather a very badly trained AI assistant!

I need help!