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stephenbigcuddles's avatar
stephenbigcuddles
Explorer | Level 3
3 years ago
Solved

Dropbox update android

Dropbox will not allow files to be opened, says needs update. Cannot see how to update the app.
Android
Mobile
Tablet
  • Walter's avatar
    Walter
    3 years ago

    You should be able to find the relevant option in the app's settings

    Luckystar1952  

     

    On your Android device, follow these steps: 


    1. Tap the menu icon in the upper-left corner of the screen
    2. Select "Settings"
    3. Select “Clear Cache”

     

    Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the updates stephenbigcuddles, and hi rrierson and st888888!

 

Can you please try to clear your Dropbox app’s cache and reinstall it on your devices? Are you seeing any difference after that?

hmafooz's avatar
hmafooz
Explorer | Level 3
3 years ago
Clearing Dropbox app data and cache helped solve it for me too. I had thought uninstalling and installing would have solved but it didn't work, but clearing data did
  • stephenbigcuddles's avatar
    stephenbigcuddles
    Explorer | Level 3
    3 years ago

    Clearing the cache has worked, I can now 'open with' from Dropbox.

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