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stephenbigcuddles's avatar
stephenbigcuddles
Explorer | Level 3
3 years ago
Solved

Dropbox update android

Dropbox will not allow files to be opened, says needs update. Cannot see how to update the app.
Android
Mobile
Tablet
  • Walter's avatar
    Walter
    3 years ago

    You should be able to find the relevant option in the app's settings

    Luckystar1952  

     

    On your Android device, follow these steps: 


    1. Tap the menu icon in the upper-left corner of the screen
    2. Select "Settings"
    3. Select “Clear Cache”

     

    Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again.

Luckystar1952 's avatar
Luckystar1952
Helpful | Level 5
3 years ago
Thanks. I did that and it worked. I have a Samsung Galaxy S23+. Seems like the issue affected all Samsung users.
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

That's great to hear, Luckystar1952 ! 

 

If you need anything else, make sure to let us know.

 

Have an awesome day!

  • kn03del's avatar
    kn03del
    Explorer | Level 4
    3 years ago

    Same problem, solution doesn't work for me (Samsung Galaxy Note 10+, all latest updates).

     

    - opening via dropbox app > Word = "read only" message

     

    - opening via dropbox app > Microsoft 365 (Office)" app = no such message window, but when trying to save (either disk icon or via check-icon and then "<--" icon I can only save as Copy.

     

    I un-/re-installed the dropbox app and repeatedly deleted local files (app data / cache).

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Sorry to hear the issue persists, kn03del. 

       

      Can you let me know what’s your Dropbox app’s version? You can check this via the app’s settings.

      • kn03del's avatar
        kn03del
        Explorer | Level 4
        3 years ago
        326.2.4

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