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FunwickC's avatar
FunwickC
Explorer | Level 3
3 years ago
Solved

Dropbox will not start on my M2 MacBook Air

The reason is that Dropbox asks for permission to access my old MacBook Pro root (user) folder, with a name like qzmbp, whereas the root (user) folder on my M2 Air is qzmpa.   Strangely it has no p...
desktop
Error Messages
Install
Mac
Setting up the apps
  • Jay's avatar
    Jay
    3 years ago

    Thanks for the log, could you try the steps in this thread to resolve the issue on your device?

sharsprague's avatar
sharsprague
Explorer | Level 3
3 years ago

There are multiple sub-folders within the DB folder.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey sharsprague, I hope it's OK to jump in here. 

 

Can you please clarify when this issue started exactly on your device? Did you install the Dropbox update for MacOS perhaps, right before this occurred?

  • sharsprague's avatar
    sharsprague
    Explorer | Level 3
    3 years ago

    Hi,

     

    This is a brand new computer and migrated from the old machine using Mac OSX Migration Assistant app. DB continues to work just fine on the original machine, but has yet to work on the new M2 Macbook Air (described above). Did not install the update, but when I as unable to use DB, I did re-install as described above.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      When you reinstalled the app, did you perform an advanced reinstallation?

      • sharsprague's avatar
        sharsprague
        Explorer | Level 3
        3 years ago

        Yes, I did the advanced install, including copying all of the Terminal commands to execute each.

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