Forum Discussion

FunwickC's avatar
FunwickC
Explorer | Level 3
3 years ago
Solved

Dropbox will not start on my M2 MacBook Air

The reason is that Dropbox asks for permission to access my old MacBook Pro root (user) folder, with a name like qzmbp, whereas the root (user) folder on my M2 Air is qzmpa.   Strangely it has no p...
desktop
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Install
Mac
Setting up the apps
  • Jay's avatar
    Jay
    3 years ago

    Thanks for the log, could you try the steps in this thread to resolve the issue on your device?

sharsprague's avatar
sharsprague
Explorer | Level 3
3 years ago

Hi,

 

This is a brand new computer and migrated from the old machine using Mac OSX Migration Assistant app. DB continues to work just fine on the original machine, but has yet to work on the new M2 Macbook Air (described above). Did not install the update, but when I as unable to use DB, I did re-install as described above.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

When you reinstalled the app, did you perform an advanced reinstallation?

  • sharsprague's avatar
    sharsprague
    Explorer | Level 3
    3 years ago

    Yes, I did the advanced install, including copying all of the Terminal commands to execute each.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey sharsprague, sorry to jump in here, but could you send us a screenshot of the app's exact status as shown in your menu bar at the moment?

     

    Also, have you ensured that this is not caused by an antivirus, firewall or VPN setting? 

  • sharsprague's avatar
    sharsprague
    Explorer | Level 3
    3 years ago

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the info, I'd recommend getting in contact with the support team directly for them to investigate this matter in more detail on their end.

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