Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Mirage81's avatar
Mirage81
Explorer | Level 3
3 years ago

same problem here ... just received my new PC and tried to install dropbox.
Allready disabled all Firewall and Antivirus, still the same message. Fault message is in German. 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Mirage81, thanks for posting here! 

 

Have you tried to click on the blue hyperlink, on the bottom left to check solutions for this issue? 

 

Keep me posted!

  • Mirage81's avatar
    Mirage81
    Explorer | Level 3
    3 years ago

    Hi Megan,

    sure, it just send you to a general help page.
    Dropbox installer failed to start - Dropbox Help

    In my case nothing helps. I have a blank/new Win 11 installation, no additional Firewall, Antivirus Software. Even disabled the Firewall and Windows Defender, same result.
    I tried the offline installer (even different versions), but same result. 

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi everyone, could you try the offline installer from this page for your version of Windows?

      • Mirage81's avatar
        Mirage81
        Explorer | Level 3
        3 years ago

        hello Jay,

        I still get the same error with build 176.4.5108

        Out of curiosity I took an older stable from January ... Stable Build 165.4.4286 ... this one worked, it installed without any progress bar, seemed to hang, but in the end Dropbox was installed. It syncs normaly at the moment, I hope it automatically updates to the latest version

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!