Forum Discussion

jyamine's avatar
jyamine
New member | Level 2
2 years ago

Error upon re-installing the Dropbox desktop app

Hello,   I was trying to save space on my main hard drive and ended up having to uninstall and delete the Dropbox Desktop app. I have downloaded a new DropboxInstaller.exe file and tried to run i...
desktop
Error Messages
Install
jyamine's avatar
jyamine
New member | Level 2
2 years ago

Hi @Walter,

 

Thank you for the link however none of them worked. It still asked to make changes to my computer and then almost immediately failed to start as the image attached shows.

Would there be any other possible reasons for this failure to start?

 

Thanks

  

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi jyamine, could you try deleting your browser cache, and use a different browser entirely to download the offline installer to see if this helps?

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