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Dragonboy4712
3 years agoExplorer | Level 3
Every hour I get a popup that says :Dropbox MacUpdate quit unexpectedly
Every hour I get a popup that says :Dropbox MacUpdate quit unexpectedly -EVERY HOUR FOR THE LAST SEVERAL WEEKS !! Why???? Why??? HELP!!
36 Replies
- Hannah3 years ago
Dropbox Community Moderator
Can you please send us a screenshot of your preferences window, James?
- Dragonboy47123 years agoExplorer | Level 3
HERE IT IS
- Hannah3 years ago
Dropbox Community Moderator
Thanks, James!
The 'sync' tab is the last one on the right. It should show you the location of the Dropbox folder there.
- Dragonboy47123 years agoExplorer | Level 3
I found 'sync' somehow, from a window that popped up unexpectedly. Then sync said "where do you want to put the dropbox folder?". I clicked on putting it in my Applications folder, where I know I could find it. But then when I went to the Applications folder, the dropbox folder WAS NOT THERE???. Then another window that popped up unexpectedly said the dropbox folder was in LIBRARY/I-CLOUD STORAGE. But then when I went to LIBRARY, there WAS NO I-CLOUD STORAGE there!! VERY frustrating!!!! So help, how do I find the dropbox folder?? And why do I need it? What is the dropbox folder for? I have the dropbox app and when I click on it all the files in dropbox show up. By the way, I have a MAC computer, Is the causing a problem with following your instructions? Are your instructions for a PC, not a MAC. Help!!!???
- Jay3 years ago
Dropbox Community Moderator
Thanks for the info, it seems that you're running the newer version of the Dropbox desktop application, where you Dropbox folder is located in the CloudStorage location.
If you can't find the Dropbox folder in Locations in the Finder sidebar, it can be restored by following these steps:
- Open Finder.
- Click Finder in the top-left of your screen.
- Click Preferences (macOS 12 or earlier) or Settings… (macOS 13 or later).
- Click the Sidebar tab.
- Under Locations, check Cloud Storage.
The Dropbox app doesn't store your files inside it, the files are actually located in the Dropbox folder. The app runs in the background to keep the files in your Dropbox folder and the Dropbox site synced and up-to-date.
- Dragonboy47123 years agoExplorer | Level 3
OK, Now a folder with the name Dropbox (2023-09-17 1/23 PM) YAY!!! -finally
It only has one item in it. But when I click the dropbox icon in the top menu bar, there are dozens of items in the dropdown menu, some from years ago, that I don't think are associated with dropbox, but they are all there when I click the dropbox icon in the menubar. Any idea why?
Jim
- Jay3 years ago
Dropbox Community Moderator
If you click the Dropbox icon in the menu bar, what is the current status of the app in the bottom left?
- Dragonboy47123 years agoExplorer | Level 3
It says "Everything is up to date"
- Jay3 years ago
Dropbox Community Moderator
Just to confirm, when you click the globe icon on the Dropbox desktop application window, do the files on the site match those currently in the Dropbox folder in Finder?
- Dragonboy47123 years agoExplorer | Level 3
No they don't. In the globe , there are dozens of files from years ago, and on the dropbox folder, there is only one folder with a few files in it. Why the difference?
Jim
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