Forum Discussion

becmac's avatar
becmac
Explorer | Level 4
3 years ago

Files not syncing to my offline folders.

Hello, I have just upgraded to a Business Teams account and uninstalled/reinstalled Dropbox, and now my files don't appear to be syncing. They are all available online, but not all are available on m...
desktop
Install
Setting up the apps
sync
windows
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey becmac, sorry to jump in here. 

 

It looks like you’re referring to two different features; while selective sync totally removes your folders from the Dropbox app to save hard drive space, it’s also possible to make your files online-only instead (by right clicking on them), in which case you’d still see their placeholders in your local Dropbox folder. The “offline” setting that you mention refers to the second feature.

 

If your local Dropbox folder appears to be totally empty, can you please check www.dropbox.com, and let me know if the names of your folders contain any of these characters?

becmac's avatar
becmac
Explorer | Level 4
3 years ago

Hi Nancy,

 

Thanks so much for responding! I have checked both of these settings and all of these files/folders were synced prior to the upgrade, so it's not the file naming. The folders aren't totally empty, some folders and files are there but if I add any files or make any changes to my desktop folders or move any around, no changes are made in the online dropbox.

 

And vice versa, if I amend / change anything in the online folders, it's not reflected in my desktop folders...

  • becmac's avatar
    becmac
    Explorer | Level 4
    3 years ago

    Hi Everyone,

     

    I was able to find what was happening although I'm still a little confused by it and now I'm likely to have a few errors... Basically, it looks as though when I upgraded a copy of my Dropbox was created and as I was working from "pinned folders" in Explorer, I was working from the copied folders only available on my desktop that were no longer linked to the online shared folders. It still says Dropbox in the file path so I'm just trying to work out where exactly these folders are located on my computer as I have been working on a few local copies this past week that won't have synced when I upgraded! Frustrating, definitely, but at least I've located the new Dropbox folders that are syncing with the online folders/files in real-time, which is a big positive.

     

    Thanks for your input!

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Happy to see that you were able to, more or less, figure this out, becmac!

       

      If you still need any help, let us know.

       

      Have a great day!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions