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becmac's avatar
becmac
Explorer | Level 4
3 years ago

Files not syncing to my offline folders.

Hello, I have just upgraded to a Business Teams account and uninstalled/reinstalled Dropbox, and now my files don't appear to be syncing. They are all available online, but not all are available on m...
desktop
Install
Setting up the apps
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windows
becmac's avatar
becmac
Explorer | Level 4
3 years ago

Hi Everyone,

 

I was able to find what was happening although I'm still a little confused by it and now I'm likely to have a few errors... Basically, it looks as though when I upgraded a copy of my Dropbox was created and as I was working from "pinned folders" in Explorer, I was working from the copied folders only available on my desktop that were no longer linked to the online shared folders. It still says Dropbox in the file path so I'm just trying to work out where exactly these folders are located on my computer as I have been working on a few local copies this past week that won't have synced when I upgraded! Frustrating, definitely, but at least I've located the new Dropbox folders that are syncing with the online folders/files in real-time, which is a big positive.

 

Thanks for your input!

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Happy to see that you were able to, more or less, figure this out, becmac!

 

If you still need any help, let us know.

 

Have a great day!

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