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elvinvandalen's avatar
elvinvandalen
New member | Level 2
5 months ago

Finder right-click menu missing for Personal Dropbox (Business account works)

Hi,

I have both a Personal and Business Dropbox account linked on my Mac (same Dropbox app). The Finder right-click menu (Sync, Share, etc.) only appears for my Business account, not for my Personal one.

Details:

  • Both accounts are syncing locally (not using Backups or external drives).
  • Under System Settings → Privacy & Security → Extensions → Finder Extensions, there’s only one Dropbox entry, and it’s enabled.
  • Dropbox has Full Disk Access.
  • This is a clean install of Dropbox, not an upgrade.
  • Relaunching Finder and Dropbox hasn’t fixed it.


The Business Dropbox works perfectly with Finder, but the Personal folder has no context menu at all.

Has anyone run into this or found a fix?

desktop
dropbox business
Mac
sync

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  • elvinvandalen's avatar
    elvinvandalen
    New member | Level 2
    5 months ago

    I think here lies the clue, the path to my personal Dropbox folder:
    Macintosh HD / Users / Dropbox (Personal)

    Is it possible to avoid reinstalling? I have two Dropbox with a huge amount of files, it took me days to sync (even with selective sync).

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Hey elvinvandalen​, thanks for the screenshot! 

    Could you please let us know the path of your Dropbox folder for your personal account?

    While you're at it, can you also try to follow these steps in order to resolve this  issue? If you have any questions let me know. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Hi there, elvinvandalen let's see what we can find about this!

    As a first step, can you clarify the exact OS version that you use on your Mac? 

    While we're at it, can you also share with me the app's current syncing status, and version while using your personal account? You can find this by hovering your mouse over the little Dropbox icon in your menu bar, next to your WiFi. 

    I'd also appreciate a screenshot of what you see when right clicking on a file or folder while using your personal account. You can attach it back to me by pasting it in this chat box. 

    Let me know more, and we'll take it from there!

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