Finder right-click menu missing for Personal Dropbox (Business account works)

Hi elvinvandalen - thanks for the nudge on this and sorry to hear that this issue still persists for you.

I was able to locate your existing ticket in our system and passed your comments on to the expert who's working on your case as this would be the best way to continue troubleshooting at this point. 

They'll be getting back to you soon, but please let us know if you have anything else to add or ask in the meantime. 

Jay​ Nancy​ Megan​ 

Since this issue has remained unresolved for over three months and email support has been completely unsuccessful, I’m trying again here in the forum to get some real progress.

Quick update: neither of my Dropbox accounts can display the right-click context menu. This means I can no longer sync or manage my files locally, making both accounts effectively unusable.

Could someone from the team please step in to review this and ensure the issue is properly escalated? At this point, I just need a clear path forward and consistent support.

Hi Jay​,

This issue has now gone unresolved for almost a week, and I’m still not getting any updates. I’ve been unable to use Dropbox properly this entire time, and the lack of response is very unprofessional.

Please escalate this.

Hi Jay,

Thank you for your help. I managed to locate the original ticket, but I haven’t been receiving any responses for some time.

It’s really important that we get this resolved as soon as possible, as I’ve been unable to use Dropbox in any normal capacity for almost a week now. Could someone please provide an update?

Hi elvinvandalen, according to our system, I can see that the original ticket ID is still active on our end. 

The support agent should see your reply and will be able to help with any further details via email.

This is still not solved and my request seems to suddenly be deleted.

Thank you so much for your help with this. I was hoping for a quick resolution, as my Dropbox is currently unusable and I’m unable to sync any files. I really appreciate your time and effort in looking into this, even though it seems to be a bit more complex than I initially thought.

Thanks for that, elvinvandalen! The different filepath you see here may be part of the issue indeed. 

In the meantime, I also had a quick look into our system and I can see you already have a support ticket with our advanced team. I’ve gone ahead and left them an internal note on your behalf, so please keep an eye out for their reply; they’ll check your Dropbox account and further help in the same email thread.

Hi Nancy, 
It is currently synced. However I still can't see the righ-click menu.
Here is my Business Dropbox location: /Users/elvin/Library/CloudStorage/Dropbox

Hi from me too, elvinvandalen! Can you also clarify the filepath to your team Dropbox folder? 

Other than that, I can see that your Dropbox app is currently in the process of syncing a large amount of files, which could affect the options you see when right-clicking on your Dropbox files. 

Is the app still trying to sync all these files, or has it made progress since you last posted your screenshot?