Dropbox has begun placing folders within folders in my Documents Folder. I'm on a new MacBook Pro running the newest operating system, and this just started up yesterday. Odd thing is I haven't used dropbox in quite some time. I went on, and deleted everything on both accounts, and the problem persisted, so I deleted my account entirely and got rid of all associated files on the computer, and still the problem persists. I reactivated one of the accounts so I could come here to ask for help. The folder is called: com.apple.app-analytics.production.upload-dropbox Inside are hundreds of folders with names like below. There are about 18 per hour: 0D093EEA-1937-446E-B58F-7E530AA20564

Macbook Pro Sonoma 14.5I wasn't running Dropbox besides in the background. I tried uninstalling it, putting it back, uninstalling, deleting the folders, etc. I noticed it several days ago. I'm not sure what version of Dropbox I was running before but it must have been fairly older. For some reason the folder keeps returning and growing.

Doesn't seem like anyone is coming to our rescue here. Just continued dead files over and over and over and over...

I spent two hours on a chat with Apple. It ended with me disconnecting chat to reboot Mac Mini is "safe mode." I was just about to type that fixed the problem when right before my eyes another folder appeared . . . time for a new chat . . . .com.apple.app-analytics.production.upload-dropbox

I was able to find a temporary solution. Right click on the 'com.apple.app-analytics.production.upload-dropbox' folder, and select 'get info' in the menu. Under the General tab, I locked the folder and I have not gotten any new folders within in since. Only downside is that the main folder must stay in the directory, I will just rename it something or try to hide it. Hope this helps!

Were you able to work this out? I seem to be having the same issue.

Folders Appearing and Filling with Empty Folders Every Few Minutes on Mac OS

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Jay
Dropbox Community Moderator
2 years ago
Hi BobF18, thanks for bringing this to our attention.

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Keep me posted!
BobF18
Helpful | Level 5
2 years ago
I followed the link, but it only had instructions for Windows. I did a search on how to run an advanced reinstall on Mac, but couldn't find a Mac version of that page.
Jay
Dropbox Community Moderator
2 years ago
The link contains instructions for Windows, Mac and Linux, you'll need to click the option for Mac to see those steps.
BobF18
Helpful | Level 5
2 years ago
I see it now. Sorry about that!

Anyway - I was able to follow the directions to uninstall. All of the terminal commands worked, but unfortunately, the folder re-created itself within a couple of minutes before I even re-installed, but I still reinstalled and deleted the folder. A few minutes more and the folder came back.
Jay
Dropbox Community Moderator
2 years ago
Do you have any other open apps or services on your machine? Could you try temporarily quitting them, then pausing the Dropbox desktop application, and delete those folders to see if they return?
BobF18
Helpful | Level 5
2 years ago
Still the same unfortunately. I even restarted the computer as a 2nd try, but it came right back.

Activity monitor shows only the Dropbox Finder Extension and the dropbox forum (this page). I force killed the finder extension, but it still appeared. So weird!
Walter
Dropbox Community Moderator
2 years ago
Hey BobF18 - sorry to jump in here, but could you send us a screenshot of how those folders look on your end so that we can have a visual too?

Do you see any signs of them on the website by the way?
BobF18
Helpful | Level 5
2 years ago
Here are two screen shots of some of the files. I don't see anything online at all - not even the trash can, although it shows that 40% of my space is being used?

The folder inside my documents folder says:
com.apple.app-analytics.production.upload-dropbox

and the folders in there look like this:
Nancy
Dropbox Community Moderator
2 years ago
Hi from me too, BobF18. Do you see any active backups, if you go to this page perhaps? I'm trying to check if the 40% you see on your Dropbox account online are files being backed up from your computer.
BobF18
Helpful | Level 5
2 years ago
It shows 0 backups: