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jdmstl23's avatar
jdmstl23
Explorer | Level 3
2 years ago

Had to reformat hard drive and reload new MacOS and data, now I have 2 Dropboxs on my hard drive

I am a Dropbox Plus user running a MacBook Pro, with Sonoma 14.5   Last Sunday, 06/09/24, I experienced problems with my MacBook.  Working with Apple Support, they tried to reload a new copy of t...
desktop
Folders
Install
Mac
Setting up the apps
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi jdmstl23, thanks for bringing this to our attention.

 

For Mac OS, there are two method for Dropbox to sync files, one using the old method, and the newer File Provider. The locations you're describing refer to both of them.

 

In order to determine which one is active, can you see any sync icons in those folders? You can also see the Dropbox folder from within the Dropbox desktop application preference using these steps.

 

Keep me posted!

  • jdmstl23's avatar
    jdmstl23
    Explorer | Level 3
    2 years ago

    Hi Jay:

    Thanks for getting back with me.  As for my Dropbox desktop version, I think it is v201.4.5552 and  I am at Sonoma 14.5 on my  Mac.  I found this version of Dropbox under Preferences/General.  It was at the bottom of the screen on the right.  Under Notifications, I say that Dropbox on MacOS on File Provider is now ready.  I have not clicked on the "Get Started" option on that dropdown screen.  

    As far as the status of the 2 Dropbox locations on my MacBook:

    Mac HD/Users/[removed]/Dropbox -- This one appears to being updated with Dropbox, there are sync icons showing.  It is the one that I manually turned on having files online and offline.  I have also made some minor file name changes... these appear both in the online and  offline copies

    Mac HD/Users/[removed]/Library/CloudStorage/Dropbox (6-9-24 6/02PM) -- There are NO icons showing.  Also the minor file name changes I made are not in this copy of Dropbox.

    So let me know what my next steps should be.  I am anxious to get back to normal, since I depend on Dropbox to help be track research that we have done.

    Again, thanks for the help !!

    John

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey jdmstl23, would it be possible to send us a couple of screenshots so we can compare the two Dropbox folders?

       

      Make sure to edit out any sensitive info on the screenshots, before uploading them to your next reply.

      • jdmstl23's avatar
        jdmstl23
        Explorer | Level 3
        2 years ago

        I am attaching the 2 screen shots.  The first 2 files on each of the screen shots are files that I added the letters (SLCL) at the end of the file name.  The first one that show sync icons is also updated on Dropbox in the cloud.  The other one is under the folder CloudStorage and does not reflect the update made and also there are no sync icons.

        Also took a screen shot of Dropbox.com with those 2 files, showing the (SLCL) that was added at the end of the file names.

        Is this what you wanted?

        John

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