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jdmstl23's avatar
jdmstl23
Explorer | Level 3
2 years ago

Had to reformat hard drive and reload new MacOS and data, now I have 2 Dropboxs on my hard drive

I am a Dropbox Plus user running a MacBook Pro, with Sonoma 14.5   Last Sunday, 06/09/24, I experienced problems with my MacBook.  Working with Apple Support, they tried to reload a new copy of t...
desktop
Folders
Install
Mac
Setting up the apps
sync
jdmstl23's avatar
jdmstl23
Explorer | Level 3
2 years ago

I am attaching the 2 screen shots.  The first 2 files on each of the screen shots are files that I added the letters (SLCL) at the end of the file name.  The first one that show sync icons is also updated on Dropbox in the cloud.  The other one is under the folder CloudStorage and does not reflect the update made and also there are no sync icons.

Also took a screen shot of Dropbox.com with those 2 files, showing the (SLCL) that was added at the end of the file names.

Is this what you wanted?

John

jdmstl23's avatar
jdmstl23
Explorer | Level 3
2 years ago

Do you need anything further from me?  I was in the middle of trying to bring some Excel spreadsheets up to date on my research status, when all this happened last week when Apple Support told me my laptop had to be reloaded in order to fix my problem.  Don't want to start this effort back up again until Dropbox issue with the 2 copies of Dropbox is resolved.

Thanks,

John

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey John, I appreciate the screenshots and the additional info.

     

    Can you please send me one more screenshot of the "sync" tab in your Dropbox preferences, so we can confirm the location of the syncing Dropbox folder?

     

    Just make sure to hide the actual username in the path.

    • jdmstl23's avatar
      jdmstl23
      Explorer | Level 3
      2 years ago

      I have not upgraded to File Provider.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks, jdmstl23! 

         

        So, all evidence indicates that your actual Dropbox folder is the one in Users/Username/Dropbox.

         

        The other folder appears to be just a copy created probably when you restored your hard drive from the time machine backup, so you don't need that one.

         

        Just keep in mind, that if you made any changes to your files in the "Dropbox (6-9-24 6/02pm)" folder, those won't sync to your account, so you'll need to copy/move them to your actual Dropbox folder.

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